For a little over a year now I've been struggling to find clothes that fit. Sure, everyone deals with the none-of-my-jeans-look-good-on-me syndrome, but this is different. Nothing fits. I've considered shopping in children's sections of stores and wearing muumuus, but -- fear not -- I refuse to subject others to that painful sight. So a friend suggested I check out some other stores. Enter Boden.com: a cute, modern website for men's, women's and children's clothing. I placed my order for two tops, hoping they would balance out my just-out-of-college-but-now-I'm-supposed-to-be-a-professional wardrobe. Unfortunately, the curse continued and they just didn't fit. I put them back in the packaging, indicated that they were "Too Large" on the return form and sent them back.
I haven't placed another order, haven't called Customer Service, haven't even been back to Boden.com. Yet somehow I receive a Boden catalog at my home every week. Yesterday I came home to a 167-page Summer 2011 catalog in my mailbox. 'Here you go, Erica -- 167 pages of clothing that doesn't fit you, delivered right to your door!' I appreciate the effort, but that is ineffective marketing at its most inane. Instead of sending 100+ pages to every person who's ever placed an order on Boden.com, why not take note of the information on the return forms and market only to those who have kept their order? Why bother asking customers what's wrong with their order if you're not going to use that information to improve the customer experience and save your corporation valuable dollars that could be spent elsewhere?
In an age where everyone is paranoid about companies tracking their online movements and making their experiences more personalized, I wish Boden would track the fact that their smallest tops were too large on me, determine that I am not in their target market, and decide that marketing to me is no longer appropriate or effective.



